Overview

Front office: 

Great all Guests at all the time in a friendly and helpful manner, and attempt to learn and use Guest’s names at every opportunity.

Upon Check in, ensure that the Guest completes his registration card completely and legibly, and that the guest is assigned a room of the Type and the rate indicated on the Reservation.

Accommodate Guest’s special requests whenever possible assist in pre-registration and room blocking whenever necessary.

Stay up to date on Room Rates, Special Packages, Discounts and how to handle each.

In the case of Walk in , the Guest should be sold a room with the Highest Possible room rate.

To use the up-selling techniques in order to maximize the Rooms Revenue.

Being Knowledgeable of all the Credit cards and cashing Policies, and How to Handle Cash properly and efficiently.

Develop Detailed Knowledge of the Rooms Locations, Facilities and Types.

Develop Detailed Knowledge of the Hotel’s Key Personnel, service, outlets, and hours of operation for each.

Handle the Safe Deposit Boxes according to the Hotel procedures.

Prepare and report guests with High Balance to the attention of the Front Office Manager.

Be thoroughly aware of the Hotel Reservation System, and cancellation policy.

Communicate with all other departments through the proper channels, and through the Communication Forms.

Promptly notify the Housekeeping of all check outs, early check in, special requests in the rooms.

Action the Housekeeping reports immediately upon Receipt, record Discrepancies and report to the Shift Leader.

Develop a working Knowledge of the Reservation Department, Take same day reservations, and be aware of the cancellation procedures.

Use proper Telephone manners.

Understand and use properly the Mail, Parcel, Message Delivery.

Report any unusual occurrence or request to the Manager on Duty or the Front Office Manager.

Maintain the Cleanliness and neatness of the Front Desk Area at all the Times.

Read and initial pass on logbook and Front Office Bulletin Board to keep updated and current.

Always deport Him/ Her in keeping with the high standards of behavior and appearance expected of his Hotel in his/her attitude towards Hotel Guest and employees.

Housekeeping executive:

Executive housekeepers are in charge of overseeing and directing the cleaning activities for a business or hotel. The work schedules are prepared and planned in advance by the executivehousekeeper, and the executive housekeeper handles customer service and complaints as well.

Cleaning materials and new items are also ordered by the executive housekeeper to ensure that their workers have the proper tools to perform their job duties. An executive housekeeper has to be aware of the schedules of others in order to time the cleaning of rooms with other departments. Additionally, the executive housekeeper informs workers about the procedures and policies that have to be followed while cleaning rooms.

Food & Beverage executive: To assist the F&B Executive in overseeing and ensuring daily smooth operations including
banqueting functions and events organized by the Club.
2. To ensure sufficient stocks for daily use at outlets.
3. To prepare duty roster and roster staff for meal breaks.
4. To check on staff attendance.
5. To ensure the standards of service are delivered.
6. To assist in the monthly F & B promotions.
7. To guide / train new service staff.
8. To ensure daily cash and credit collections are in order.
9. To ensure neatness and cleanliness of workstation including hygiene aspects.
10. To attend to complaints, feedbacks and remedy situations.
11. To ensure that all stocks are accounted for.
12. To record daily sales report.
13. To delegate duties to Outlet Captains.
14. To be responsible for the sales and revenue, profits & losses
15. Any other duties may be assigned to you from time to time by the Management.