Overview
KFC Team Member
Prepare/store/pack food items/serve/deliver company products according to company policy and procedures, and in an efficient, friendly and courteous manner reflecting the HWWT principles.
Position FunctionsAchieves CHAMPS standards by executing CSL behavioural standards for Cleanliness, Hospitality, Accuracy, Maintenance, Produce and Speed of Service. Acts like a Customer Maniac by delivering 100% CHAMPS with a Yes! every shift.
Demonstrates excellence by preparing and serving all products according to standards.
Knows restaurant and shift goals and works to achieve them.
Observes the safe work practices that have been established, remedies minor unsafe situations within the level of authority, and immediately reports all incidents, accidents and unsafe conditions to management. Has regard for safety for self and others, including fellow team members, management, customers, visitors and contractors.
Keeps the designated work area, restaurant, designated equipment and restrooms clean and tidy. Operates equipment safely and correctly and according to company procedures.
Approaches and takes orders from the customer in a courteous, friendly and efficient manner. Knows about new products and promotions and serves customers with a sense of urgency. Demonstrates accountability for growing sales by executing CHAMPS and suggestive selling / Upselling.
Adheres to all Cash Accountability standards and procedures. Operates the cash register following correct cash handling and security procedures.
Dresses according to Uniform policy, including following personal hygiene guidelines.
Rotates food products on oldest date first basis and keeps product stocked as required.
Demonstrates Positive Energy by handling customer complaints on the spot using L.A.S.T. Refers serious/difficult customer complaints to the Manager on duty immediately.
Demonstrates Teamwork by helping others when they need it without having to be asked, coaches and supports other team members. Demonstrates Belief in People by treating fellow Team Members with respect and Recognising them regularly using CHAMPS cards.
Complies with all company policies and procedures as contained in the CHAMPS Standards Library (CSL).
Other duties as required by the Manager on Duty.
About KFC India
Yum! Brands, Inc., (NYSE: YUM), based in Louisville, Kentucky, is one of the world’s largest restaurant companies with over 41,000 restaurants in more than 125 countries and territories. Yum! Brands is ranked #228 on the FORTUNE 500 list with revenues of more than $13 billion and in 2014 was named among the 100 Best Corporate Citizens by Corporate Responsibility Magazine and one of the Aon Hewitt Top Companies for Leaders in North America. Our restaurant brands – KFC®, Pizza Hut® and Taco Bell® – are the global leaders of the chicken, pizza and Mexican-style food categories.
Since our spin-off from PepsiCo in 1997, Yum! Brands has become a truly global company going from approximately 20 percent of profits coming from outside the U.S. to almost 70 percent in 2014. We’re a leader in international retail development, opening on average over five new restaurants per day outside the U.S. in 2014.
We’re proud to be the worldwide leader in emerging markets with more than 15,000 restaurants, nearly twice as many as the nearest competition. With only 2 restaurants per million people in the top 10 emerging markets, compared to 57 restaurants per million in the U.S., we are on the ground floor of global growth.
Our goal is to continue to build three global, iconic brands that people trust and champion. We are evolving KFC, Pizza Hut and Taco Bell into more relevant, engaged, connected and caring global brands. We will focus on sharper brand positioning and insight-driven marketing programs by concentrating on these key areas: more product customization, more transparency, leading innovation and more engagement through social media and digital. We also remain focused on the three keys to driving shareholder value: new-unit development, same-store sales growth and generating high returns on invested capital.
Importantly, we’re extremely proud of our 1.5 million associates around the globe and the unique culture we’ve built, one that’s filled with energy, opportunity, and fun. We believe in our people, trust in their positive intentions, encourage ideas from everyone, and have actively developed a workforce that is diverse in style and background. Yum! Brands is a place where anyone can, and does, make a difference.