Overview
The primary responsibilities of a Customer Service Executive would be :
Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customers’ requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
About Indo British Infotech, Mohali
The company deals with the UK Clients.The company provides software products,[6] IT services and business process outsourcing[7] for a variety of industries including insurance, banking, capital markets, mutual funds and asset management, wealth management, government, manufacturing and retail.[8] These products and services include managed IT services, application software development and maintenance, payment systems, business intelligence, document imaging and digitisation, IT consulting and various transaction processing services. The products of the Company are Premia, MFund, Orion, Kasle ULS and Amlock . The Company also sells services such as business intelligence & analytics services, infrastructure management services, testing & compliance, application development & maintenance, consulting and its BPO offerings.