Overview
he Job Role and Responsibilities
The primary responsibilities of a Customer Service Executive would be :
Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customers’ requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
About Dr. ITM Private Limited
Dr ITM Limited is to provide value based quality services to our clientele, which adhere to the required professional standards of providing valuable and best services. Our focus is at providing domestic and international facilities and ambience to our employees so that they can perform their best. Our company promises to accomplish the targets with the hard efforts of the workforce, which intends to achieve great and tremendous success. Our portfolio of solutions cover the full range of services needs, delivering highly flexible, reliable and cost effective solutions to suite the various needs of our clients. Our focus is on providing value-based solutions for our clients that deliver exceptional customer experience, and do so cost effectively. We provide new ways of thinking that enable our clients to achieve their desired business outcomes both public and private.